5 Listening actions that Great Leaders practice

Exerpt: Research shows that we retain between 25% and 50% of what we have heard.

Generally, listening is the communication skill we use the most. Yet, most people listen poorly. Research shows that we retain between 25% and 50% of what we have heard. 

As leaders,  we think we need to know all the answers all the time and probably do a lot of talking. But bear in mind that your team only remembers half of what you’ve said!

As a leader, listening is a critical skill and like any skill needs to be practiced. Leaders need to become aware of how well they are listening.

Nancy Kline in her book “Time to Think” describes it perfectly. We listen to interrupt, we listen to tell our story (which is always better than yours!), we listen to disagree, contradict and to add on our experiences.

Poor listeners get distracted by their own thoughts or by what’s going on around them, and they already have formed their responses before the other person has finished speaking.

Because of this, they miss crucial information, often make poor decisions based on half-heard or understood data and very often come across as over bearing, because they don’t encourage the input of others.

Good listeners, on the other hand, enjoy better relationships, because they fully engage in what other people are saying. Their team members are also more productive, because they feel that they can discuss problems easily, and talk through solutions.

Decision making is of a higher quality since the leader has understood the complexity of the situation in front of them more fully, and takes the time to understand concerns and potential solutions.

In so doing, they invite others into the decision making process and their teams and colleagues feel more empowered.

Improving your listening skills requires the Emotional Intelligence competence of Self-Awareness. In fact, every leadership skills 1.

  1. Pay Attention
  2. I know it sounds obvious but you would be amazed at how your attention can be easily distracted. When it is, you lose track of the conversation, miss part of the message or misunderstand information. 

Put aside anything that will distract you during planned meetings.

• Look at the speaker. Again,  sounds obvious but have you ever had a conversation with someone who constantly looks over your shoulder at everyone else in the room? Annoying isn’t it? Looking at someone shows you care about them, what they are saying and you are taking in what they are imparting to you.

• Don’t mentally prepare an answer. We do this constantly and if we are thinking as a person is talking then we are not fully engaged. Wait until they finish speaking to prepare your response.

• Watch for what is not being said. You can only do this if you are fully engaged. Notice the body language – is the speaker uncomfortable, upset, angry? Notice the words they use – why did they use that particular word do you think?

  • Show you’re listening

It’s easier for someone to share their conversation with you if you are open to it, so give them some encouragement to continue speaking.

3.      Provide Feedback

  • Nod occasionally.
  • Smile and use other facial expressions.
  • Note your posture and make sure it is open and inviting.
  • Make small verbal comments like yes, and uh huh.

Our personal assumptions and judgements can distort what we hear. As a listener, your role is to understand what is being said.

This may require you to ask questions and repeat back what you have heard.

• Reflect what has been said by paraphrasing. “What I’m hearing is…,” is a good way to reflect back and ensure you are clear on the message.

• Ask open questions to clarify certain points. “What do you mean when you say…” or “tell me more about….”

• Summarize the speaker’s comments periodically.

• Don’t interrupt – it wastes time and frustrates the speaker. Allow the speaker to finish each point before asking questions.

• Be candid, open, and honest in your response but not blunt or hurtful.

• Assert your opinions respectfully. If you find yourself reacting emotionally to what is being said, take a breath. Try to understand why you are reacting this way and try to keep the response at a level above that if possible.

• If you must express emotion around the topic, don’t react emotionally, but describe how you feel. “I feel very angry that you have not brought this matter to me before, and I would like to try to solve it with you now”, for example.

• Treat the other person in a way that you think he or she would want to be treated.

• Keep the objective in mind – what do you want the outcome of the conversation to be.

Remember that good listening is critical to building good relationships in the workplace, whether it be with customers, suppliers, employees, peers, bosses and anyone else you interact with on a daily basis.

Practice these activities on a daily basis and you will find that your listening skills improve and you are having much more productive conversations. 

As a leader, it’s not always about telling everyone what to do, but more about learning more yourself about the business and the people you work with.

To be a great boss you must listen better – you’ll be surprised at what you might hear!

317 thoughts on “5 Listening actions that Great Leaders practice”

  1. I have been checking out many of your stories and i can state pretty good stuff. I will make sure to bookmark your website. Lindsy Ulrich Audrey

  2. Hi there. I discovered your site by the use of Google whilst searching for a comparable subject, your site came up. It seems to be great. I have bookmarked it in my google bookmarks to visit then. Shirlene Fremont Bernelle

  3. Yes, the developers and real estate agents are very busy in Sydney, so it is nice to see green spaces. Thanks, Paul took that photo, a rare one that looks good these days! Melva Northrop Vittoria

  4. After I originally left a comment I seem to have clicked the -Notify me when new comments are added- checkbox and from now on each time a comment is added I get four emails with the exact same comment. Is there a means you can remove me from that service? Kudos! Prudy Sanson Desirae

  5. Hey there. I discovered your site by means of Google even as looking for a related matter, your web site got here up. It seems to be good. I have bookmarked it in my google bookmarks to visit then. Lana Bronson Anatol

  6. Once I initially commented I clicked the -Notify me when new comments are added- checkbox and now each time a remark is added I get 4 emails with the same comment. Is there any approach you can take away me from that service? Thanks! Eleen Abbey Michelle

  7. My spouse and I stumbled over here from a different website and thought I might as well check things out. I like what I see so i am just following you. Look forward to checking out your web page repeatedly. Dedie Blake Moynahan

  8. Stunning! Thank you for sharing your photos and knowledge of our beautiful world. Your words brought tears to my eyes in these very emotional times. I would love to see a world where power is with those who care about others and our beautiful world. My rainbow is for an end to destruction, of lives and our world! Tally Joshuah Rayle

  9. Thank you for sharing your heart today. Your grief and your way with words help many I am sure. Just now, they have helped me in processing the unexpected loss today of a sweet friend. Praying for your family! Ellyn Paulo Honniball

  10. Do you mind if I quote a few of your articles as long as I provide credit and sources back to your website? My blog site is in the very same niche as yours and my visitors would really benefit from some of the information you provide here. Please let me know if this alright with you. Regards! Pammi Burl Ahearn

  11. After all, we should remember compellingly reintermediate mission-critical potentialities whereas cross functional scenarios. Phosfluorescently re-engineer distributed processes without standardized supply chains. Quickly initiate efficient initiatives without wireless web services. Interactively underwhelm turnkey initiatives before high-payoff relationships. Holisticly restore superior interfaces before flexible technology. Liza Brose Sansone

  12. Useful information. Fortunate me I discovered your web site accidentally, and I am stunned why this coincidence did not took place in advance! I bookmarked it. Tessie Myca Anastas

  13. Hello everybody ! we are currently open to new reviewers who would like to try out and review our CBD range including CBD Bath & Body. If this is of interest to you please contact me on fernskincare.co.uk Samara Abeu Sublett

  14. I blog frequently and I seriously appreciate your information. This article has truly peaked my interest. I will bookmark your website and keep checking for new details about once a week. I opted in for your Feed as well. Marleen Brit Dorise

  15. Can I simply just say what a comfort to discover someone that truly knows what they are discussing on the web. You definitely understand how to bring a problem to light and make it important. A lot more people should read this and understand this side of your story. I was surprised you are not more popular given that you surely have the gift. Gael Nev Bogosian

  16. I keep listening to the news update speak about receiving boundless online grant applications so I have been looking around for the best site to get one. Could you advise me please, where could i get some? Rivy Raimundo Graner

  17. After all, we should remember compellingly reintermediate mission-critical potentialities whereas cross functional scenarios. Phosfluorescently re-engineer distributed processes without standardized supply chains. Quickly initiate efficient initiatives without wireless web services. Interactively underwhelm turnkey initiatives before high-payoff relationships. Holisticly restore superior interfaces before flexible technology. Sapphira Eldridge Brodsky

  18. I feel this is among the most important info for me. And i am glad reading your article. But wanna commentary on few basic issues, The site taste is ideal, the articles is truly nice : D. Good activity, cheers Filia Errick Gereld

  19. Awesome post. I am a normal visitor of your website and appreciate you taking the time to maintain the nice site. I will be a frequent visitor for a long time. Pauly Barron Pentheam

  20. A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot Berrie Lowrance Sy

  21. Hiya, I am really glad I have found this info. Nowadays bloggers publish only about gossip and web stuff and this is really annoying. A good blog with exciting content, that is what I need. Thanks for making this web site, and I will be visiting again. Do you do newsletters by email? Drusilla Harlin Cavuoto

  22. Hello i am kavin, its my first occasion to commenting anyplace, when i read this post i thought i could also make comment due to this sensible article.| Louisette Bartholemy Whitebook

  23. Hi, yes I can and I will love to, I really appreciate the time.table on your post this is what I will follow I love to look good and smart, your post is very helpful and I really appreciate your time for this great research to loss weight, more over making money also makes any one happy thank you for sharing. Casey Friedrick Osborne

  24. I do not know whether it’s just me or if everybody else experiencing issues with your site.
    It appears as if some of the written text on your posts are running off the screen.
    Can somebody else please comment and let
    me know if this is happening to them as well? This could be a
    problem with my web browser because I’ve had this happen before.

    My web blog: delta 8 THC gummies

  25. I’m pretty pleased to uncover this website.
    I need to to thank you for your time for this particularly
    wonderful read!! I definitely liked every little
    bit of it and i also have you saved to fav to look at new information in your site.

    Feel free to visit my webpage weed near me

  26. With havin so much content and articles do you ever run into any problems of plagorism or copyright
    infringement? My site has a lot of completely unique content I’ve either authored myself or outsourced but it seems a lot of it is popping it up
    all over the internet without my authorization. Do you know any techniques to help stop content from being ripped off?
    I’d genuinely appreciate it.

    Look at my website :: dispensaries near me

  27. Right here is the right webpage for anybody who really wants
    to understand this topic. You know so much its almost tough to argue with
    you (not that I actually would want to…HaHa).
    You definitely put a brand new spin on a topic that has been written about for decades.

    Wonderful stuff, just great!

    Here is my web page; shop for weed online

  28. Howdy! I could have sworn I’ve been to this website before but after browsing through a few of the posts I realized
    it’s new to me. Anyhow, I’m certainly happy I found it and I’ll be book-marking it and
    checking back regularly!

    my homepage :: buy weed

  29. I’m not sure where you’re getting your information, but great topic.
    I needs to spend some time learning more or understanding more.
    Thanks for great information I was looking for this information for my mission.

    Here is my page … cbd for sale

  30. Pingback: slovar po psihoanalizu laplansh

  31. Pingback: uels ukrain

  32. Pingback: DPTPtNqS

  33. Pingback: qQ8KZZE6

  34. Pingback: D6tuzANh

  35. Pingback: SHKALA TONOV

  36. Pingback: Øêàëà òîíîâ

  37. Pingback: russianmanagement.com

  38. Pingback: chelovek-iz-90-h

  39. Pingback: 3Hk12Bl

  40. Pingback: 3NOZC44

  41. Pingback: 01211

  42. Pingback: tor-lyubov-i-grom

  43. Pingback: film-tor-2022

  44. Pingback: hd-tor-2022

  45. Pingback: hdorg2.ru

  46. Pingback: Psikholog

  47. Pingback: netstate.ru

  48. Pingback: Link

  49. Pingback: tor-lyubov-i-grom.ru

  50. Pingback: psy

  51. Pingback: chelovek soznaniye mozg

  52. Pingback: bit.ly

  53. Pingback: cleantalkorg2.ru

  54. Pingback: bucha killings

  55. Pingback: War in Ukraine

  56. Pingback: Ukraine

  57. Pingback: Ukraine news – live

  58. Pingback: The Latest Ukraine News

  59. Pingback: site

  60. Pingback: stats

  61. Pingback: Ukraine-war

  62. Pingback: movies

  63. Pingback: gidonline

  64. Pingback: mir dikogo zapada 4 sezon 4 seriya

  65. Pingback: web

  66. Pingback: film.8filmov.ru

  67. Pingback: video

  68. Pingback: film

  69. Pingback: liusia-8-seriiaonlain

  70. Pingback: smotret-polnyj-film-smotret-v-khoroshem-kachestve

  71. Pingback: filmgoda.ru

  72. Pingback: rodnoe-kino-ru

  73. Pingback: stat.netstate.ru

  74. Pingback: sY5am

  75. Pingback: Dom drakona

  76. Pingback: JGXldbkj

  77. Pingback: aOuSjapt

  78. Pingback: ìûøëåíèå

  79. Pingback: psikholog moskva

  80. Pingback: Usik Dzhoshua 2 2022

  81. Pingback: Dim Drakona 2022

  82. Pingback: TwnE4zl6

  83. Pingback: psy 3CtwvjS

  84. Pingback: lalochesia

  85. Pingback: film onlinee

  86. Pingback: programma peredach na segodnya

  87. Pingback: psycholog-v-moskve.ru

  88. Pingback: psycholog-moskva.ru

  89. Pingback: 3qAIwwN

  90. Pingback: video-2

  91. Pingback: sezons.store

  92. Pingback: socionika-eniostyle.ru

  93. Pingback: psy-news.ru

  94. Pingback: 000-1

  95. Pingback: 3SoTS32

  96. Pingback: 3DGofO7

  97. Pingback: wwwi.odnoklassniki-film.ru

  98. Pingback: rftrip.ru

  99. Pingback: dolpsy.ru

  100. Pingback: kin0shki.ru

  101. Pingback: 3o9cpydyue4s8.ru

  102. Pingback: mb588.ru

  103. Pingback: history-of-ukraine.ru news ukraine

  104. Pingback: newsukraine.ru

  105. Pingback: edu-design.ru

  106. Pingback: tftl.ru

  107. Pingback: brutv

  108. Pingback: site 2023

  109. Pingback: sitestats01

  110. Pingback: 1c789.ru

  111. Pingback: cttdu.ru

  112. Pingback: 1703

  113. Pingback: hdserial2023.ru

  114. Pingback: serialhd2023.ru

  115. Pingback: matchonline2022.ru

  116. Pingback: bit.ly/3OEzOZR

  117. Pingback: bit.ly/3gGFqGq

  118. Pingback: bit.ly/3ARFdXA

  119. Pingback: bit.ly/3ig2UT5

  120. Pingback: bit.ly/3GQNK0J

  121. Pingback: bep5w0Df

  122. Pingback: www

  123. Pingback: icf

  124. Pingback: 24hours-news

  125. Pingback: rusnewsweek

  126. Pingback: irannews.ru

  127. Pingback: klondayk2022

  128. Have you ever thought about including a
    little bit more than just your articles? I mean, what you say
    is valuable and everything. However imagine if you added some great pictures or videos to
    give your posts more, “pop”! Your content
    is excellent but with pics and video clips, this blog could undeniably be
    one of the best in its niche. Awesome blog!

  129. Pingback: tqmFEB3B

  130. Can I just say what a comfort to uncover an individual who really knows what they are discussing on the internet.
    You certainly know how to bring an issue to light and make it
    important. More people have to read this and understand this side of the story.
    I can’t believe you are not more popular since you certainly have the

  131. Pingback: mangalib

  132. Hello there, I discovered your website by way of Google whilst searching for a related topic, your site got here up, it seems great.
    I have bookmarked it in my google bookmarks.
    Hi there, just became alert to your blog through Google, and located that it’s truly informative.

    I am gonna be careful for brussels. I will be grateful if you happen to continue this in future.
    Numerous folks will be benefited from your writing.

  133. Pingback: x

  134. Pingback: 9xflix

  135. Pingback: xnxx

  136. Pingback: 123movies

Leave a Comment

Your email address will not be published. Required fields are marked *